Return and refund

We will only return/exchange any product(s), if the product(s) received has any kind of defect or if the delivered product is not exactly what you ordered.

 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

 

To start a return, please contact by emailing us images of the defected product at npbookbank@gmail.com or calling us at +977-9846539725 (Sun to Fri 9am to 7pm) within 3 days from the date you received your order.

 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Please note that the product must be unused. Once our team has reviewed the defected product, an exchange/return will be offered for the same amount.